Pavement to Profit

I've created a quick precis, learning module here with Doodly, that will give you a top line insight into Emotional Intelligence. If you want more let me know or look up Daniel Goleman and Emotional Intelligence via a search engine. I recorded this awhile ago before I'd decided what I was going to do with Buaidh2025, so excuse the comments. Emotional Intelligence is the key attribute or competency that I look for when recruiting anyone into Hospitality. The more you know abo

Thin slicing is the art (and science) of making judgments from very small amounts of information . A glance. A tone of voice. The way someone opens a door or pauses before answering. In seconds—often fractions of a second—our brains decide who  someone is, what  they’re about, and how  we should respond. This isn’t laziness. It’s wiring. Our minds evolved to survive, not to deliberate endlessly. We’re pattern-recognition machines, constantly filtering noise to spot signals. T

Hospitality often talks about experience as if it were a series of moments. A welcome. A service interaction. A meal. A departure. But guests do not experience hospitality in moments. They experience it through their senses , continuously, whether we are paying attention or not. Guest Experience (GXP) is not primari ly cognitive. It is sensory first, emotional second, rational last . And by the time the rational mind catches up, the body has already decided how it feels. We D

Hospitality tells itself a comforting yet big fib. It says the guest journey begins at the door. It says it begins with a smile, a greeting, a warm welcome, a handshake, a “Hi guys, how are you today?” delivered by someone wearing a name badge and a slightly rehearsed enthusiasm. It says that if the service is good, the food is decent, the room is clean and the staff are polite, then the experience will take care of itself. This big fib is neat. This big fib is convenient. Th