Emotional Intelligence
- Ben Elmer-White
- Feb 25
- 1 min read
I've created a quick precis, learning module here with Doodly, that will give you a top line insight into Emotional Intelligence.
If you want more let me know or look up Daniel Goleman and Emotional Intelligence via a search engine.
I recorded this awhile ago before I'd decided what I was going to do with Buaidh2025, so excuse the comments.
Emotional Intelligence is the key attribute or competency that I look for when recruiting anyone into Hospitality. The more you know about yourself and others and how we interact, communicate, empathise, build rapport, understand each other the easier it becomes to work with Guests.
If there is any one piece of advice that I would give to anyone working in Hospitality or wishing to join us, is to build and develop your EI.
An overview
Self Awareness
Self Management
Self Motivation
Social Awareness
Social Skills
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